Shipping & Delivery Policy

01Overview

This Shipping & Delivery Policy sets out how Dreams10 Ecommerce Solution packs, ships and delivers every order placed on https://www.dreams10ecommerce.com. All of our products are physical garments and fabric, so every order travels by courier.

02Order processing and dispatch

Every order is picked, checked against your size selection and packed by hand. It is handed to our courier partner within 2-3 business days of payment confirmation.

• Your order is placed with our supply partner on the same working day it is received.
• Orders received on Sundays or public holidays are actioned on the next working day.
• Each garment is checked for stitching, stains and correct size before it goes into the bag.
• If an item turns out to be out of stock after you ordered, we call you the same day and refund that item in full.

03Delivery timelines

All estimates are counted in business days from the date of dispatch, not the date of order, and exclude Sundays and public holidays. During festival season courier networks run slower than usual and delivery may take a few days longer.

04Shipping charges

• A flat shipping charge of ₹59 applies to every order.
• Shipping is completely free once your order total reaches ₹999.
• The exact charge is shown in your cart and again at checkout, before you pay. Nothing is added afterwards.
• We do not offer Cash on Delivery. All orders are prepaid, which is what keeps our prices low.

We currently ship only within India. For enquiries from outside India, write to dreams10ecommerce@gmail.com and we will look at options case by case.

05Tracking your parcel

As soon as your parcel is handed to the courier, we send the courier name and tracking number to the mobile number and email address you entered at checkout. You can also check the stage of any order at any time on our Track Order page using your order ID.

Tracking usually becomes active on the courier's own website within about 12 hours of dispatch.

06Delivery attempts and failed deliveries

Our courier partners make up to three delivery attempts on consecutive business days. Please keep the mobile number given at checkout reachable so the delivery agent can call you.

• If all three attempts fail, the parcel returns to us and we contact you to arrange re-dispatch.
• Re-dispatch after three failed attempts attracts the standard ₹59 shipping charge again.
• If you decide not to re-order, the product value is refunded in full; the original shipping charge, where one was paid, is not.
• Please check the outer packing before accepting delivery. If the parcel looks opened, wet or tampered with, refuse it and tell us the same day — we send a replacement at no cost to you.

07How your order is packed

Garments are folded, sealed in a transparent inner pouch to keep them clean, and packed in a tamper-evident courier bag. The invoice travels in a pouch on the outside of the parcel. We do not print product names on the outer packing, so your delivery stays discreet.

08Delays outside our control

Delivery estimates are given in good faith but are not guaranteed dates. Delays can happen because of weather, transport strikes, regional restrictions, festival-season courier volumes or an incorrect address. Where a parcel is running late we follow it up with the courier daily and keep you informed. If a parcel is confirmed lost in transit, we ship a free replacement immediately or refund you in full — whichever you prefer.

09Shipping questions

For anything to do with dispatch, tracking or delivery, contact dreams10ecommerce@gmail.com or call and WhatsApp +91 92841 63863 during Monday - Saturday, 10:00 AM to 7:00 PM IST. Please keep your order ID handy so we can pull up your parcel straight away.