Refund, Return & Cancellation Policy

01Overview

This Refund, Return & Cancellation Policy explains when you may cancel an order, when you may return or exchange a garment, and exactly how long a refund takes to reach you. It applies to every order placed on https://www.dreams10ecommerce.com.

02Cancellation before dispatch

You may cancel any order by emailing dreams10ecommerce@gmail.com with your order ID, or by calling or messaging +91 92841 63863 during business hours. The outcome depends on whether the parcel has already left us:

03Size exchange - free within 7 days

Buying clothes online means the fit is sometimes wrong, and we do not think you should pay for that. If a garment does not fit, tell us within 7 days of delivery and we will exchange it for a different size at no cost to you.

• We arrange a free reverse pickup from your address — you do not pay any courier charge.
• The replacement size is dispatched as soon as the returned parcel reaches us and passes inspection.
• If the size you need is out of stock, you get a full refund instead, including the original shipping charge.
• One free size exchange is available per item. A second exchange on the same item carries the standard ₹59 courier charge.

04Returns - what qualifies

You may return a garment within 7 days of delivery in any of these situations:

• The size does not fit and you would rather have a refund than an exchange.
• The item arrived damaged, stained or torn.
• The wrong item, wrong size or wrong colour was sent.
• The fabric, contents of the set or measurements are materially different from what the listing stated.
• Part of a set or combo pack is missing from the parcel.

In every one of these cases the reverse pickup is arranged and paid for by us.

05Condition the item must be in

Because clothing is worn against the skin, hygiene rules apply. To be accepted back, the garment must be:

• Unworn and unwashed — trying it on for fit is fine, wearing it out is not.
• With all original tags still attached and in its original packing bag.
• Free of stains, perfume, deodorant marks, make-up marks and alteration.
• Complete — for a set or combo, every piece must be returned together.

Please photograph the parcel before you hand it to the pickup agent. It protects both of us if anything is disputed later.

06What we cannot take back

• Items worn, washed, altered, stitched or cut.
• Items returned after 7 days from delivery.
• Items returned without their original tags or packing.
• Innerwear and any item marked non-returnable on its listing, for hygiene reasons.
• Damage caused after delivery by machine washing against the stated care instructions, bleach, or ironing at the wrong heat.
• Slight colour variation between your screen and the physical fabric, or minor shrinkage of natural cotton after the first wash — both are normal for garments.

07How to raise a return or exchange

• Step 1 — Message or call +91 92841 63863, or email dreams10ecommerce@gmail.com with the subject "Return — [your order ID]", within 7 days of delivery.
• Step 2 — Tell us the order ID, which item, and whether you want an exchange or a refund. If the item is damaged or wrong, attach photographs.
• Step 3 — We confirm within 24 business hours and book a free reverse pickup at your address.
• Step 4 — Hand the sealed parcel to the pickup agent with the tags intact.
• Step 5 — We inspect within 2 business days of receiving it, then dispatch the exchange or start your refund and confirm in writing.

08Refund timelines and method

Refunds always go back to the payment method used for the order. We cannot refund to a different card, account or UPI ID — this is a payment gateway rule and it protects you from fraud.

Where the fault is ours — wrong, damaged or misdescribed item — the shipping charge you paid is refunded along with the product value. Where you simply changed your mind, the product value is refunded and the original ₹59 shipping charge, if any was paid, is not.

09Failed and duplicate payments

If money leaves your account but the order is not confirmed, do not pay again. Such transactions are auto-reversed by the payment gateway within 5-7 working days. If it has not reversed by then, email dreams10ecommerce@gmail.com with the transaction reference and we will chase the gateway on your behalf and keep you updated until it is settled.

Duplicate payments for the same order are spotted during our daily reconciliation and refunded proactively, without you having to ask.

10Chargebacks

If a charge looks wrong, please contact us first — most issues are sorted within a day. Raising a chargeback with your bank before contacting us delays everything, because the amount is frozen by the gateway for the length of the investigation. We fully cooperate with every genuine chargeback and supply the documentation your bank asks for.

11Questions about a refund

Write to dreams10ecommerce@gmail.com, call or WhatsApp +91 92841 63863 during Monday - Saturday, 10:00 AM to 7:00 PM IST, or escalate to our Grievance Officer using the details below. Every refund query is answered within 24 business hours.